Shipping & Returns Policy

Shipping Policy

At NorysForge, we are committed to delivering your order swiftly, securely, and transparently.

Shipping Locations & Rates

€1.99 Express Shipping | Free Express Shipping for orders over €34.99 (Germany)
€2.99 Express Shipping | Free Express Shipping for orders over €34.99 (Latvia and Europe)

Order Processing Time

24 hours (Monday to Friday).

Estimated Shipping Times

1–2 business days (Germany)
3–6 business days (Europe)

Shipping Carriers

We partner with DHL and UPS to ensure reliable and fast delivery.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your delivery’s progress.

Lost or Damaged Packages

We strive to provide a seamless delivery experience. However, if your order arrives damaged or is lost in transit, please contact us promptly via our Contact Form or email us at team@norysforge.com. We will thoroughly investigate the issue and provide a fair solution, which may include a replacement or refund.

Please note: Any returns sent back to our location will be inspected upon arrival. If a quality issue is confirmed, we will refund the product cost accordingly.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please read our returns policy below.

Return Eligibility

14 days of delivery if you are not satisfied with your order.
not accepted for opened dietary supplements due to health and safety regulations.
replacement, refund, or another suitable solution.

Return Authorization

All returns must be authorized in advance. Please reach out to us via our Contact Form or email us at team@norysforge.com before sending any items back.

Refunds

Once we receive and inspect the returned item, we will process a refund for the product cost (excluding shipping). Refunds will be issued to your original payment method.

Opened Products

Opened supplements are non-returnable, and there is no statutory right of withdrawal. However, we are always willing to work with you to find a fair resolution on a case-by-case basis.