Where do you ship to?
We currently ship across Europe. Shipping rates vary depending on your location, but we also offer free express shipping on qualifying orders - orders totaling over €34.99.
See more info on the Shipping Policy page
How much does shipping cost?
- Germany: €1.99 Express Shipping | Free for orders over €34.99
- Europe (EU Countries): €2.99 Express Shipping | Free for orders over €34.99
When will my order arrive?
Orders are processed within 24 hours (Monday–Friday). Delivery usually takes 1–2 business days in Germany, and 3–6 business days for the rest of Europe.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email so you can monitor your delivery every step of the way.
Can I return supplements if I opened them?
Due to health and safety regulations, opened dietary supplements cannot be returned. If your product is damaged or incorrect, we’ll find a fair solution, including a refund or replacement.
See more info on the Returns Policy
What should I do if I received a damaged or wrong product?
If you receive a damaged, faulty, or incorrect item, contact us via our Contact Form or email us at team@norysforge.com within 14 days of delivery. We’ll take care of it.
Are your supplements safe for professional athletes?
Absolutely. All our products are developed with European compliance, lab-tested for safety and purity, and are safe for athletes competing under WADA (World Anti-Doping Agency) regulations.
Do you offer samples or trial packs?
Currently, we do not offer samples or trial packs except for what we provide to our Ambassadors - check out the Ambassador Program to learn more - but we aim to introduce them in the future. Stay tuned!
What payment methods do you accept?
We accept PayPal and Credit card and Bank payments through PayPal, but we are in the process of adding regular Credit Cards, Apple Pay, Google Pay, and Buy Now, Pay Later (Klarna) options soon.
Is my payment information secure?
Yes. All payments are processed securey via Shopify's encrypted checkout system, ensuring your data is protected.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout next time.
How can I apply to work at NorysForge?
We’re always looking for driven individuals to join our team. Check out our Careers Page for open positions or email your application to team@norysforge.com.
Are all your positions remote?
Most roles are remote-friendly, but certain positions (like R&D roles) may require a hybrid setup in Riga, Latvia. Flexibility is key in how we work.
Do you offer wholesale or partnerships?
If you’re interested in retailing NorysForge products or proposing a partnership, please reach out to us via team@norysforge.com.
How do I contact customer support?
You can reach us at team@norysforge.com or use the Contact Form on our website. We aim to respond to all inquiries within 24 hours.